Edmonton Office Premises

Services / Utilities

Electricity, Heating, Kitchens, Toilets

Electricity. Included in the rent. Lighting and 240 Vac power sockets provided.

Toilets. The offices rely upon common facilities reserved for office use. All the Estate toilets are cleaned daily under the service charge system.

Kitchens. A small kitchen is provided for each group of offices.

Heating. Included in the rent. The offices are heated by a gas fired central heating system.

IT Support

Our in-house IT Support team sets us apart in the London region. We provide comprehensive IT Support services, with flexible options for monthly contracts or pay-as-you-go pricing. From setting up your IT infrastructure in your new office to providing advice and minor fixes at no cost, we have you covered.

Telecommunications

Hastingwood is capable of providing customized VoIP solutions to meet the unique needs of each tenant. Whether you're a small business in need of a hosted single extension system or a larger organization requiring multi-seat call center operations and corporate solutions with dedicated virtual PBXs, we have a solution that will fit your specific requirements and help your business operate efficiently.

Our in house designed system provides services that include features such as:

• Ring Groups
• Call Queues
• Voicemails
• Follow-me options
• Interactive Voice Response menus
• Time-of-day based routing
• Call forwarding
• Call recording
• Call reporting and analysis
• Listen and whisper coaching facilities
• Audio Conference Bridge
• Voicemail Box (free) – 24hr digital answerphone, local or remote access
• Call transfer, call back (internal), free internal calls, etc. – large switch facilities
• Personal Telephone Answering available with all calls answered in your business name


• Instant Installation and with only monthly contract
• Line Rental includes basic services (DDI, Voicemail, Fully featured Handset, Time of Day routing, Forwarding etc.)
• Additional Extensions. Multiple extensions can share one Exchange Line with no loss of calls.
• Call Charges – at Skype tariffs or less for volume users

Internet Connectivity

At Hastingwood, we pride ourselves on providing a high-speed, business-grade broadband service that is unparalleled in terms of low latency and reliability. This makes it ideal for mission-critical applications such as MS Office 365 and cloud-based file storage, including MS Azure, MS OneDrive, Drop-Box, iDrive, etc. We offer up to 1 Gbps broadband service. We understand that every business has different needs, which is why we offer a range of customizable packages that can be tailored to your specific requirements.

As an ISP, Hastingwood must enforce a Fair Usage policy. Please click here to download our Fair Usage document.

Refuse Collection

This service is part of the Service Charge system. We operate a large Compactor to reduce the cost and inconvenience of site refuse disposal. This is backed up by skip hire for metal and cardboard waste. Refuse wheelie bins are distributed around the site and collected regularly by our staff.

In order to keep the costs down for everyone, tenants are not allowed to bring domestic or other ‘off site’ refuse into the Estate except by arrangement with the Management Office.

Rates Advisory Service

We provide a free Rates Advisory Service to all our tenants which includes Appeals, Bill Checking and assistance with applications for Small Business Rates Relief. This latter relief tends to be ignored for some reason – it is easy to obtain and valuable for small businesses.

Tenancy Agreements

We do all our own legal work using standard forms of Lease or Licence. These are fair, with no hidden extras or traps. A Tenancy Agreement is completed in your time scale - immediately if required. The service is free unless a tenant requests that solicitors are instructed.